(Walk-in, dine-in, call-in, online (web and third party), QR code & kiosk customers)
To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by email (email@example.com). For an immediate response, please call the restaurant or your third-party delivery company. The preparation of your order will begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant. All refunds and returns must take place the same day of the order, no refunds and or returns will be processed otherwise. Please make sure to have the order number, receipt, phone number and or web confirmation number, we cannot look up orders via credit card number. If an issue occurs outside the restaurant operating hours, please contact us via email immediately with all the afore mentioned information and somebody will respond to you as soon as possible.
Any third-party order changes must be submitted directly to the third-party delivery company. The restaurant cannot make any changes to any confirmed third-party orders. All order changes must be resubmitted and can only be authorized by the third-party delivery company.
If a customer made an error while placing an order, a replacement can be made, but there will be an additional charge. The restaurant will not be liable for any mistakes made during the ordering process (unless an employee caused this error). The following are possible customer errors (these are just examples) incorrect customer selection, lack of menu understanding, incorrect selection during ordering, missed items during ordering, etc. As a courtesy, the acting restaurant manager can provide (but is not required) to offer the customer up to a 25% discount for newly prepared menu item(s).
Credit card payments can either be refunded or remade. If a refund is requested, the item(s) will be removed from the existing order and the corresponding amount will be returned via credit card refund processing. Please allow 3-5 business days for the refund and deposit to hit the customer's account.
Cash payments can either be refunded or remade. If a refund is requested, the item(s) will be removed from the existing order and the corresponding amount will be returned to the customer in cash.
Advanced orders can be cancelled prior to the existing scheduled date and time at our discretion and only if ample time is provided. Please call the store or email us immediately if you are considering cancelling your order.
It is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy, we will not be able to conduct future business with the customer.
For gift cards please call the restaurant at 215.515.3828